FAQ’s

Here at Kingsacre Care Home, we love answering all of your questions about how we run things here, and everyday we’re approached with new queries and thoughts about how we make our house near Clydebank even more of a home. We think it’s so important that our future residents, current residents and their loved ones all know everything they want to know about Kingsacre Care Home before moving in, so no matter how common or strange you think your question might be, we’ll be ready to answer it.

We’ve compiled a list of as many frequently asked and somewhat obscure questions as we can below ready for your perusal. We’ve done our very best to react, respond and appropriately answer each one completely, and we invite you to have a look, and if you have any further questions by the time you reach the bottom of the page, we’d be pleased to speak with you about them in person or over the phone.

Care Questions

We provide compassionate palliative care for those who are nearing the end of their life. We endeavour to make a person’s last days or weeks as comfortable as possible and extend our support to loved ones during this time.

We offer respite care at Kingsacre Care Home. Prior to admission we will evaluate a person’s care needs and assess how long someone should stay at our care home. Respite care can be given to someone who has recently had an illness, injury or operation and cannot return to normal life straight away. It can also be arranged for someone who is caring full-time for their loved one and needs a well-deserved break.

A Kingsacre Care Home, we care for the following medical conditions:

Dementia/Alzheimer’s
Mental Health Condition
Physical Disability

We support residents’ overall well-being through the outstanding care we provide that helps to alleviate daily stresses associated with personal care, mobility or medical care needs. We also support mental, physical and emotional well-being with the help of our luxury facilities and activities that enable residents to socialise with others, learn new skills, gain new experiences and continue with their hobbies regularly. We encourage residents to live their lives the way they want to.

Residential Care provides live-in accommodation, with supervision on a 24-hour basis for those who need extra help and support with their personal care duties. Nursing Care equally provides 24-hour care and support but the main differential is the assistance from a registered nurse, who is available day and night to provide medical care.

Our care plans are tailored to each individual and are examined regularly to ensure that they continue to fulfill residents’ needs and requirements if a resident’s care needs change. We recognise that people’s health and well-being demands change over time, therefore our care is tailored to adapt to this. We work with each resident and their family members to create a personalised care plan that is ideal for them.

Care during Covid-19 Questions

From Wednesday 14 September 2022, the guidance to wear a face mask when visiting a care home in Scotland stopped. This means that you are no longer required to wear a mask when visiting a loved one in a care home.

However, if you would prefer to continue wearing a mask during your visits, then you will be supported. There may also be occasions when a care home requests visitors to wear a mask, such as during an outbreak in the home.

Our aims are to ensure that:

Residents, staff members and visitors remain as safe as possible from the risks of COVID-19.
There are clear protocols and procedures in place, which align with the legislation and guidance issued by the government and key sector bodies.
There are clearly defined company-wide responsibilities to mitigate the ongoing risks of COVID-19, with strategic and flexible leadership provided by the Operational Leadership Team.
Procedural guidance is regularly reviewed and communicated across the company.
Accessible information is provided to ensure staff, visitors and residents are well-informed, particularly of the steps to be taken to prevent the spread of COVID-19 and what to do in the event of a person becoming infected.

When transferring from the community or another care home a person does not need to isolate if the circumstances at the care home / interim care facility from which the person has transferred are known.

If the resident is symptomatic or has been in close contact with someone who has COVID-19, then they should isolate and perform two LFT tests on day (0), and again on day (2). Isolation can end following two negative tests.

If the resident tests positive in the home, they must be isolated for 5 days. The resident can then return to their normal activities if they feel well and do not have a high temperature (without the use of medication paracetamol).

Residents who test positive should avoid contact with other people who are eligible for COVID-19 treatments for 10 days after a positive test. Residents unable to take the test should isolate for 5 days.

During an outbreak, there may be risk assessments carried out to include but not limited to the control of visiting arrangements, admissions to the home, and the use of communal areas for a period of time. We work closely with local and national agencies in accordance with local agreements and guidance.

For more information please contact our Home Manager directly.

Facilities Questions

All of our residents are encouraged to bring their own furniture or personal items to make their rooms their own. This could be personal belongings like photographs and interior decorations to smaller pieces of furniture and collectibles. It’s usually the little additions to a room that can make all the difference.

Yes, we have a friendly and professional hairdresser that visits our salon regularly, so each and every one of our residents can receive the hair treatments they desire to look and feel their best.

We offer a variety of care home facilities at Kingsacre including a hair salon, activities programme, a cinema room, dining rooms, café, private garden and library. These all-inclusive facilities enable residents to pursue their hobbies and interests.

Our in-house chefs and kitchen staff cater to all dietary needs, with a varied seasonal menu to choose breakfast, lunch, and dinner. In addition, beverages and snacks are available throughout the day. Meals can be served in the dining area, in the resident’s rooms, or in the garden during the summer months. Residents can also spend time in the private dining room with loved ones.

Finance Questions

There are different methods for paying care home fees. If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover all or part of their care home fees.

The amount of funding will depend on the individual’s means. If the individual has complex healthcare needs that require full-time nursing care, they may be eligible for NHS Continuing Healthcare Funding.

This funding covers the full cost of care, including accommodation and personal care. If an individual has sufficient income, savings, or assets, they may be required to pay for their care home fees themselves. In some cases, family members may choose to contribute towards the cost of care.

An individual’s care home fees may be paid for by a combination of sources, such as local authority funding and self-funding.

If an individual is having financial difficulties, we want to be able to help you in any way we can, whether that’s looking at different finance options or relocating you to a smaller suite inside the home.

If your care home fees cost more than what your local council is willing to pay, someone else can make up the difference between that figure and the home’s fee, such as a family member.

In Scotland, care home fees are assessed based on an individual’s income and assets. The Scottish Government has a system in place for assessing an individual’s ability to pay for their care home fees, which is based on the principle of “fair and affordable contributions.”

The assessment process takes into account an individual’s income, savings, and capital assets, such as property and investments. The amount of contribution that is expected to be made towards the care home fees is calculated based on these factors.

If an individual’s income and assets are below a certain threshold, they may be eligible for financial assistance from the Scottish Government to help pay for their care home fees. The government may pay some or all of the care home fees, or provide a contribution towards them. Get in touch with the team for more information.

The Care Agreement you signed when you first moved into Kingsacre Care Home will be cancelled, as will all expenses related with it. The housing fees will be covered for up to ten days after the death, or until the residence has been fully cleaned of personal items.

We understand that this will be a challenging period for family and friends, and you can be confident that we will treat you, your friends, and your family with the utmost respect throughout the process.

The chances of this happening are slim to none. If your circumstances and care plan remain stable, the cost of your stay at Kingsacre Care Home is unlikely to alter. If your condition changes, your overall fee may alter, and your care plan may be changed to account for any additional expenditures.

Yes, we allow prospective residents to schedule a trial stay for a 4-week period so that they can experience life at Kingsacre temporarily before making the decision to move in permanently.

You may be eligible for either Local Authority or NHS funding, depending on your specific circumstances (Funded Nursing Care or Continuing Health Care). Before pursuing any potentially risky funding sources, we strongly advise that you seek independent financial counsel, whether online or in person with solicitors and other authorized channels.

When you pay your weekly care home fees at Kingsacre, this includes your accommodation, all meals, snacks, and drinks, as well as any activities you participate in, in-house facilities you use, and local excursions (some may incur additional charges where applicable). All care and support are also included within your weekly fees, although some additional medical services such as dental care or chiropody may come at an extra cost. We try to accommodate all our resident’s requests but some may incur additional charges. Please contact the team for more information regarding this.

General Questions

Yes, we welcome all prospective residents and their families to tour our care home to ensure it’s the right fit for them.

Our care home in Clydebank receives regular inspections by the Care Inspectorate, to ensure our care home continues to meet a high standard of care in all areas.

In certain circumstances, which will always be reviewed on a case-by-case basis, your pet might be able to move into our home with you. For further information or to clarify any details about pets, please speak with our Home Manager.

Rooms & Suites Questions

At Kingsacre Care Home, all of our rooms include en-suite baths/showers/washing facilities and wheelchair accessible areas in both the main portions of the room and the toilet facilities.

There are many ways to truly make a resident’s room feel like their home away from home, from framed photographs and paintings to interior decorations and modest pieces of furniture and keepsakes. It’s usually the tiny touches that make the largest difference when it comes to relocating and feeling more at peace. All of our residents are encouraged to personalise their rooms in some sort of way to make the transitioning period that little bit easier.

Uplifting and Inspiring Our Residents

Our staff highly recognises the need for getting to know each of our residents and their families on a personal level in order to provide them with personalised care as well as activities that they will be happy to engage in. We attempt to create an environment in which people feel safe, calm, and that their ideas and opinions are heard. At Kingsacre Care Home, we work as a team to provide high-quality care and support to all of our residents and we go above and beyond to ensure that we are providing our residents with the fulfilling lifestyle they deserve.

FAQ’s

Care Questions

Care during Covid-19 Questions

Facilities Questions

Finance Questions

General Questions

Rooms & Suites Questions

Uplifting and Inspiring Our Residents

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Care Questions

Care during Covid-19 Questions

Facilities Questions

Finance Questions

General Questions

Rooms & Suites Questions

Uplifting and Inspiring Our Residents